Azat Mard do not offer pre-paid returns. All return postage costs must be met by the buyer. Our address is: (AZAT MARD HQ, 98 Cheetham Hill Road, Cheetham Hill, Manchester, M4 4EX, England) Please also include your order number on the outside of your return parcel and insert your return note or a copy of your invoice inside the returned parcel.
Please obtain the Proof of Postage so you can track your parcel.
FOLLOW THESE STEPS TO RETURN YOUR ORDER WITHIN 14 DAYS OF RECEIPT:
Any other way of posting returned goods are payable by the customer and the cost of postage is not refundable.
Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, deodorant or make-up that may leave a scent or mark.
Swimwear: For hygiene reasons, swimwear can only be returned if the protective seal is still intact.
Footwear: Shoes must be tried on indoors and should be returned unworn and in their original, undamaged packaging.
Accessories: Please take care not to damage, scratch or mark any delicate goods when examining them.
All items must be returned unworn, as sold with all tags intact.
We are unable to offer refunds or exchanges if a product is returned with make-up stains, marks, aftershave, fake tan, or if the hygiene seal has been tampered with.
If you have lost your returns note or postage label, please e-mail firstname.lastname@example.org for a new one.
Please ensure you return your unworn goods in a fully resalable condition, with swing tags attached, within 14 days of receipt.
All items should be wrapped carefully, in their original protective packaging where possible, to prevent damage during return shipping. Azat Mard does not accept responsibility for any damage to which occurs during return shipping.
All goods will be inspected on return.
It can usually take up to 7 to 10 working days for your refund to be processed from receipt of the returned parcel.
You will receive an e-mail once your refund has been processed.
Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days, although this may vary during busy periods, including sale periods. We will endeavour to process your refund as quickly as possible.
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.