Refund policy

Christmas Returns Policy

Any item(s) purchased between 1st November to 22nd December 2021 can be returned up until 14th January 2022.

Delivery Procedure

Our couriers deliver Monday-Friday. Please note Saturday and Sunday are not classed as working days.
A signature is requested on delivery. If you are not available to accept your parcel, the carrier may leave it with a neighbour if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left with a neighbour, the courier will take it back to the local depot and leave you a calling card telling you how you can pick it up or arrange re-delivery.

Further Delivery Information

Our distribution centre does not dispatch orders on Saturday, Sunday or Bank Holiday.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
We are unable to change your delivery address once an order has been dispatched.
Please allow an extra working day for deliveries over UK Bank Holidays.
All orders are shipped from the UK.
Any import duties and taxes are charged once the parcel has
reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges. If you have any queries regarding customs charges, you are advised to contact your local customs office.
No refunds will be given for goods seized by customs.

Exclusion

Certain UK Postcodes are subject to different time scales and may be exempt from Next Day delivery. See exemptions below:
* Please note we can only provide Two Day Delivery service to: Northern Ireland, Channel Islands, Isle of Man and Scilly Isles

* Please allow an extra day for delivery to the following Postcodes:
Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

* Please allow 2-5 Days for delivery to the following Postcodes:
Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

If you have any queries regarding your delivery,
please contact info@azatmardofficial.com

Destination	SHIPPING OPTION	SHIPPING COST	DELIVERY TIME
UK
UK Next Working Day ( Mon - Fri ) Orders made by 2pm	£6.95	Next Day

Returns

Azat Mard do not offer pre-paid returns. All return postage costs must be met by the buyer. Our address is: (AZAT MARD HQ, 11 Croppers Close, Whitehills Business Park, Blackpool, FY45PU, England) Please also include your order number on the outside of your return parcel and insert your return note or a copy of your invoice inside the returned parcel.

Please obtain the Proof of Postage so you can track your parcel.

Important Notes:

Any other way of posting returned goods are payable by the customer and the cost of postage is not refundable.

Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, deodorant or make-up that may leave a scent or mark.

Accessories: Please take care not to damage, scratch or mark any delicate goods when examining them.

All items must be returned unworn, as sold with all tags intact.

We are unable to offer refunds or exchanges if a product is returned with make-up stains, marks, perfume, fake tan, or if the hygiene seal has been tampered with.

If you have lost your returns note or postage label, please e-mail info@azatmardofficial.com for a new one.

Please ensure you return your unworn goods in a fully resalable condition, with swing tags attached, within 14 days of receipt.

All items should be wrapped carefully, in their original protective packaging where possible, to prevent damage during return shipping. Azat Mard does not accept responsibility for any damage to which occurs during return shipping.

All goods will be inspected on return.

It can usually take up to 7 to 10 working days for your refund to be processed from receipt of the returned parcel.

You will receive an e-mail once your refund has been processed.

Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days, although this may vary during busy periods, including sale periods. We will endeavour to process your refund as quickly as possible.

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Follow These Steps to Return Your Order Within 14 Days of Receipt:

Our returns address is:

AZAT MARD HQ, 11 Croppers Close, Whitehills Business Park, Blackpool, FY45PU, England

To complete your returns note: Please tick refund next to your listed items specify the reason for returning. Enclose this completed returns note within your parcel.

Azat Mard do not offer pre-paid international returns. All return postage costs must be met by the buyer.

Please Note:

Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, deodorant or make-up that may leave a scent or mark.

Accessories: Please take care not to damage, scratch or mark any delicate goods when examining them.

All items must be returned unworn, as sold with all tags intact.
We are unable to offer refunds if a product is returned with make-up stains, marks, fragrance, fake tan.

Please return your parcel using a recorded postal service and obtain a proof of postage receipt. We cannot issue a refund for missing parcels that have not been sent using recorded delivery.

If you have lost your returns note, please e-mail info@azatmardofficial.com for a new one.

Please ensure you return your unworn goods in a fully resalable condition, with swing tags attached if possible, within 14 days of receipt.

All goods will be inspected on return.

It can usually take up to 10 working days for your refund to be processed from receipt of the returned parcel. We can't offer any exchanges currently and a new order will need to be placed.

You will receive an e-mail once your refund has been processed.

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.