Terms of service

Terms & Conditions

These Terms & Conditions (“Terms”) govern all purchases from Notoire Ltd (Company No. 10643012), trading as Azat Mard.
(“we”, “our”, “us”).
By placing an order on our website, you agree to these Terms.

1. Order Placement & Cancellations

Once an order is placed, it is final.
We cannot cancel, modify, or change any order after it has been confirmed in our system.

Please review all details (address, email, size, style, quantity) before completing your purchase.

2. Customer Responsibility for Information

You are responsible for ensuring that all information provided at checkout—including your full name, delivery address, email, and phone number—is accurate and complete.

If incorrect or incomplete details result in:

  • Delays

  • Failed delivery

  • Customs issues

  • Lost parcels

  • Extra duties/taxes

  • Additional courier fees

we are not liable, and shipping costs will not be refunded.

3. Shipping & Delivery

We ship worldwide via DHL Express, excluding restricted destinations (such as Russia) due to legal or government limitations.

3.1 Dispatch

Orders placed before 4pm (UK time), Monday–Friday, are shipped the same day.
Delivery timeframes begin from the date of dispatch.

3.2 Delivery & Delays

Delivery estimates provided by DHL are not guaranteed.
Delays may occur due to:

  • Customs inspections

  • Local authority processing

  • Courier backlogs

  • Incomplete delivery information

  • Weather or force majeure events

Shipping costs cannot be refunded due to customs or courier delays.

3.3 Risk of Loss

Once your order leaves our warehouse, the risk of loss or damage transfers to you.

3.4 DHL On Demand Delivery (ODD)

All customers receive DHL ODD, which allows you to:

  • Reschedule delivery

  • Redirect to a DHL Service Point

  • Change address

  • Request vacation hold

  • Authorize delivery without a signature

If you choose “no signature required,” you accept full responsibility for the package after DHL marks it as delivered.

3.5 Duties & Taxes

Import duties, taxes, and customs fees may apply depending on your destination.
These are the customer’s responsibility unless explicitly stated on our website.

  • For USA and Europe, duties may be covered by Azat Mard (subject to change).

  • If customs dispose of a parcel due to unpaid duties, no refund will be issued.

  • If a parcel is returned to us because duties were not paid, return fees and original shipping costs will be deducted from your refund.

4. Faulty or Incorrect Items

Faulty or incorrect items must be reported within 14 days of delivery.

This includes:

  • Manufacturing defects

  • Incorrect items received in error

Claims for washed, faded, scented, worn or damaged items outside this period cannot be accepted.
Items washed incorrectly or worn cannot be treated as faulty.

5. Returns & Exchanges

All returns and exchanges must follow our Returns & Refunds Policy.

5.1 Eligibility

Items must be:

  • Unworn

  • Unwashed

  • Unscented

  • In original packaging

  • With all tags and zip-lock bags included

5.2 Return Location Policy

Items purchased from third-party retailers cannot be returned to Azat Mard Official.
Please return them to the original place of purchase.

5.3 Return Fees

Refund returns incur a deduction:

  • UK: £2.95

  • Europe: £10

  • USA & Canada: £10

  • Rest of World (including Armenia): £15

We offer one free exchange per order.
Additional exchanges require placing a new order.

5.4 Refunds

Refunds are issued within 14 days of receiving your return and are processed to your original payment method.

5.5 Exchanges

Exchanges are subject to stock availability.
If your requested item is unavailable, our team will contact you to offer an alternative.

5.6 Store Credit

Store credit is valid for 12 months and includes an additional 10% if chosen instead of a refund.

5.7 Non-Refundable Charges

  • Duties & taxes are non-refundable.

  • Shipping fees are non-refundable.

  • If customs dispose of a parcel, no refund will be issued.

6. Limitation of Liability

We are not liable for:

  • Delays caused by DHL or customs

  • Incorrect or incomplete addresses provided by the customer

  • Parcels lost due to signature release or unsafe delivery instructions

  • Local customs charges, taxes, or import procedures

  • Weather, strikes, political events, or other force majeure circumstances

Our maximum liability will not exceed the value of the products purchased.

7. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.