Refund policy

RETURNS & REFUNDS POLICY

At AZAT MARD, we want you to be confident in your purchase. If you wish to return an eligible item, please follow the policy below.

RETURNS

Return requests must be submitted within 14 days of delivery by contacting:

info@azatmardofficial.com

Returned items must:

• Be unworn, unused and unwashed.
• Be in their original condition.
• Have all original tags attached.
• Be returned with original packaging where possible.
• Be free from marks, stains, fragrances, pet hair, alterations or damage.
• All returned items are inspected before a refund or Store Credit is approved.

AZAT MARD reserves the right to refuse a return or reduce the amount refunded where an item is returned used, worn, damaged, altered, incomplete or otherwise in a condition inconsistent with our returns requirements.

NON-RETURNABLE ITEMS

The following items are not eligible for return unless required by applicable law or confirmed to be faulty:

• Headwear, including caps and hats.
• Swimwear where hygiene protection or seals have been removed or compromised.
• Gift Cards.
• Water Bottles
• Purchased Key Chains
• Personalised or custom-made products.

Items specifically marked as Final Sale or non-returnable at the time of purchase.

Items returned in a condition that does not meet our returns requirements.

HOW TO RETURN

To request a return, please email info@azatmardofficial.com within 14 days of delivery and provide:

• Your order number.
• The item(s) you wish to return.
• The reason for the return.

Please do not send a return without first receiving return instructions from AZAT MARD.

Once your return has been approved, our Customer Care Team will provide the relevant return instructions.

Where available, AZAT MARD will provide a prepaid, tracked DHL Express return label to ensure your return can be securely tracked back to us.

Returns sent using an alternative method without prior approval are the customer's responsibility. AZAT MARD is not responsible for returns that are lost, damaged, delayed or delivered to an incorrect address where our approved return method has not been followed.

RETURN COSTS

Customers are responsible for the cost of returning unwanted items.

Where AZAT MARD provides a prepaid DHL Express return label, the following contribution towards the return cost will be deducted from a refund to the original payment method:

United Kingdom — £2.99
Europe — €10
USA & Canada — $10
Armenia — 5,000 AMD
Rest of World — £10

These amounts represent only a contribution towards the costs associated with processing an international return. Where the actual return cost exceeds the amount above, AZAT MARD will ordinarily absorb the remaining cost.

Any additional costs caused by a customer using an unauthorised return method may be deducted from the refund where applicable.

CHOOSE STORE CREDIT & WE'LL COVER YOUR RETURN

Customers who choose AZAT MARD Store Credit instead of a refund to their original payment method will have the standard return fee above waived.

This means you will receive Store Credit for the full eligible value of the returned item(s), provided the return meets the requirements of this policy.

This is the most cost-effective way to return an item if you would like to purchase another size, colour or style.

REFUNDS

Once your return has been received and inspected, we will confirm whether it has been approved.

Please allow up to 5 working days from the date your return is delivered to our warehouse for our team to inspect and process your return. You will receive confirmation once your return has been processed.

Approved refunds will be processed to the original payment method.

The applicable return cost and any other permitted deductions will be deducted before the refund is issued.

Once processed by AZAT MARD, the time taken for funds to appear in your account is determined by your bank, card issuer or payment provider.

ORIGINAL SHIPPING CHARGES

Original shipping and express delivery charges are non-refundable, except where reimbursement is required under applicable consumer law.

Where only part of an order is returned, the original shipping charge will not be refunded unless required by law.

Any additional amount paid for expedited, express, premium or upgraded delivery is non-refundable except where required by law.

DUTIES, TAXES & CUSTOMS CHARGES

AZAT MARD ships internationally and, for certain destinations, may pay duties, taxes and customs-related charges associated with delivering your order.

These charges are incurred as part of the international shipment and may not be recoverable by AZAT MARD when merchandise is subsequently returned.

Where customs duties, taxes, brokerage fees, clearance charges or other government or carrier charges arise because of a return, rejected shipment, failed delivery or other circumstances attributable to the customer, AZAT MARD reserves the right to deduct costs for which the customer is responsible from any refund or Store Credit, where permitted by applicable law.

STORE CREDIT

AZAT MARD does not offer direct exchanges. Instead, customers may choose Store Credit and place a new order for their preferred size, colour or style.

For an eligible voluntary return where Store Credit is selected, the standard AZAT MARD return fee will be waived.

Store Credit:

• Can be redeemed online at AZAT MARD.
• Cannot be redeemed or exchanged for cash.
• Cannot be transferred to another person or account.

Cannot be converted into a refund to the original payment method after it has been accepted, except where required by law.

REFUSED, UNCLAIMED & UNDELIVERABLE SHIPMENTS

If a shipment is returned to AZAT MARD because of:

• An incorrect or incomplete address supplied by the customer.
• Refused delivery.
• Unpaid customs duties or taxes for which the customer is responsible.
• Failure to provide information requested by the courier or customs authorities.
• Failure to collect the shipment.
• Repeated unsuccessful delivery attempts.
• A delivery change requested after dispatch that cannot be accommodated.

the order will not automatically qualify for a full refund.

Once the shipment has been returned and inspected, AZAT MARD will determine the amount eligible for refund or Store Credit.

Original shipping costs and any additional transportation, return shipping, customs, duties, taxes, storage, clearance or other costs incurred as a result of the unsuccessful delivery may be deducted where permitted.

INCORRECT ADDRESS

Customers are responsible for ensuring all delivery information is complete and accurate before placing an order.

Once an order has been dispatched, AZAT MARD cannot guarantee that an address can be amended or redirected.

Any additional charges resulting from incorrect or incomplete information supplied by the customer may be the customer's responsibility.

COMPLIMENTARY GIFTS & PROMOTIONS

Where an order qualifies for a complimentary gift, discount, bundle or other promotional benefit based on the original order value, returning qualifying merchandise may cause the order to no longer meet the promotional requirements.

Where this occurs, the complimentary gift must also be returned in its original condition.

If the complimentary gift is not returned, AZAT MARD reserves the right to deduct its stated retail value from any refund or Store Credit, where permitted.

Where a promotional discount was applied across multiple items, any refund will reflect the amount actually paid for the returned item after allocation of the relevant discount.

FAULTY OR INCORRECT ITEMS

If you believe you have received a faulty, damaged or incorrect item, please contact info@azatmardofficial.com as soon as possible.

Please provide:

• Your order number.
• Details of the issue.
• Clear photographs or video where appropriate.
• Items must not be returned as faulty without first contacting our Customer Care Team.

Where AZAT MARD confirms a manufacturing fault, shipping damage or fulfilment error for which we are responsible, we will arrange an appropriate resolution and cover the necessary return cost.

Damage resulting from wear and tear, misuse, accidental damage, improper washing, failure to follow care instructions or normal deterioration is not considered a manufacturing fault.

RETURN INSPECTION

The condition of all returned merchandise is assessed upon arrival.

AZAT MARD may refuse a return or make an appropriate deduction where merchandise shows evidence of:

• Wear or use.
• Washing.
• Staining or marking.
• Fragrance, deodorant, make-up or other contamination.
• Pet hair.
• Damage caused after delivery.
• Missing tags, accessories or components.
• Alteration.
• Excessive handling that has reduced the item's value.

Where a return is rejected, the customer may be responsible for the cost of having the item sent back to them.

RETURN SHIPPING RISK

Customers must package returned merchandise securely.

Where an AZAT MARD prepaid return label is provided, customers must follow the return instructions supplied.

AZAT MARD cannot accept responsibility for merchandise lost or damaged when returned using an unauthorised shipping service or contrary to the return instructions provided.

REFUND AMOUNTS & CURRENCY CONVERSION

International orders may involve currency conversion by Shopify, the customer's payment provider, card issuer or bank.

Refunds are processed based on the amount due in the transaction currency. Any difference resulting solely from exchange-rate movements, conversion rates or fees imposed independently by a customer's bank, card issuer or payment provider is outside AZAT MARD's control.

POLICY MISUSE

AZAT MARD monitors returns to protect the business and our customers against fraudulent or abusive activity.

We reserve the right to investigate or, where permitted, refuse returns where there is reasonable evidence of:

• Fraudulent activity.
• Wardrobing or purchasing items for temporary use before returning them.
• Repeated return abuse.
• Returning different merchandise from that originally purchased.
• Deliberate damage.
• False claims regarding delivery, condition or product faults.
• Abuse of promotional offers or complimentary gifts.

CHARGEBACKS & PAYMENT DISPUTES

If you have a concern regarding an order, please contact info@azatmardofficial.com first so that our Customer Care Team can investigate and assist.

Where a payment dispute or chargeback is raised, AZAT MARD reserves the right to provide the payment provider with relevant order, tracking, delivery, correspondence and returns documentation necessary to respond to the dispute.

POLICY CHANGES

AZAT MARD may update this Returns & Refund Policy from time to time. The policy applicable to a return will be determined by the terms applicable to the relevant purchase and any mandatory legal requirements.

CONTACT

For all return and refund enquiries, please contact:

info@azatmardofficial.com

CONSUMER RIGHTS

Nothing in this Returns & Refund Policy is intended to exclude, restrict or limit any mandatory consumer rights or remedies available under the laws applicable to your purchase. Where mandatory consumer law provides rights or remedies that cannot legally be excluded or restricted by this policy, those rights and remedies will apply.