Shipping Policy

We’re delighted to offer Express Worldwide Delivery with DHL. Every order is shipped from our UK warehouse, with reliable tracking and flexible delivery options through DHL On Demand Delivery (ODD).

With ODD, you’ll receive email/SMS updates about your shipment’s progress and estimated delivery time. If delivery doesn’t suit your schedule, you can:

·         Reschedule delivery for another day

·         Redirect to a DHL Service Point or alternative address

·         Request vacation hold

·         Authorize delivery without a signature- please note, if you select this option you take full responsibility for your package once it leaves Azat Mard HQ.

This service is free of charge, giving you flexibility and control.

For any further information please email info@azatmardofficial.com and our team will assist you.

Transit Times with On Demand Delivery (ODD).

*PLEASE NOTE*- Delivery times are from the date of dispatch and may vary due to government customs delays. 

Orders placed before 4pm (UK time), Monday–Friday, will be shipped the same day. 

Tracking

Once shipped, you’ll receive a DHL tracking link via email.

All updates will be provided by DHL via email/SMS.

You can monitor and adjust your delivery via DHL On Demand Delivery (ODD).

 

Duties & Taxes

USA – Important Update

Duties will be covered by AZAT MARD to all orders shipped to the USA. (Subject to Change).

Armenia

Orders over €200 / 84,000 AMD may require import duties or taxes.
These are paid directly when your order arrives.

DHL will send you a message with the payment details, so please keep an eye out for their email. If the payment isn’t completed in time, customs may unfortunately have to dispose of the package.

We won’t be able to offer a refund. Please make sure to complete any duties and tax payments to avoid issues with your order.

Europe

Duties will be covered by AZAT MARD to all orders shipped to the USA. (Subject to Change).

Australia

Orders over AUD $1,000 may require import duties or taxes.
These are paid directly when your order arrives.

DHL will send you a message with the payment details, so please keep an eye out for their email. If the payment isn’t completed in time, customs may unfortunately have to dispose of the package. 

We won’t be able to offer a refund. Please make sure to complete any duties and tax payments to avoid issues with your order.

Rest of World

Import duties, taxes, and fees may apply depending on local customs regulations. These charges are the customer’s responsibility.

For any further information please email info@azatmardofficial.com and our team will assist you.

 

Customs & Delays

Customs inspections may cause delays outside of our control.

Please allow up to 15 working days for delivery in the rare case of customs hold-ups.

We cannot refund shipping costs for delays caused by customs clearance.

 

Important Notes

If duties or taxes aren’t paid and your order is returned to us, the original shipping costs and any return or customs fees will be deducted from your refund.

If customs dispose of the package because payment wasn’t completed, we won’t be able to offer a refund.

Please make sure to complete any duties and tax payments to avoid issues with your order.

For details on returns and exchanges, please see our Returns Policy

 

AZAT MARD reserves the right to update shipping terms at any time.